Using Zendesk Admin Center

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9 Comments

  • Hayley Chaimowitz (NZ)
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    Hi Please can you advise how I can locate the historical invoices and current invoices.regards Hayley

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  • Lisa Kelly
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    Hi Haley,

    See the Managing Invoices link above in the Managing subscriptions, invoices, and payments section of the table. You have to be the account owner to view invoices. 

    Lisa

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  • Edith de Roy, mixmamas
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    Lise Kelly please update this page as the admin centre has disappeared. Please just make a simple hyper link to billing section so that zendesk clients can easily find their invoices

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  • Devan
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    Hello Edith de Roy, mixmamas,

    Appreciate you letting us know about this article in need of an update. We'll be sure to fix this up right away!

    Best regards. 

     

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  • Edith de Roy, mixmamas
    Comment actions Permalink

    Can you please place a link to the admin section or at least to the billing section. I am missing some invoices I urgently need.

     

    best regards

     

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  • Brett - Community Manager
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    Hey Edith,

    I did some testing on my end and it looks like the Admin Center is still available. Can you confirm you have the right access on your account to see this option?

    Any chance you could provide a screenshot of what you see on your end?

    Let me know!

    1
  • Daniel Worsley
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    What is the expected timeframe to receive a response from Zendesk support?

    I raised a ticket about making an adjustment to our plan as well as a question about our subscription/bill 6 days ago and have not heard back yet. I can see that it was assigned to someone a few days ago.

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  • Nicole - Community Manager
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    Hi Daniel -

    We are experiencing a high ticket volume at the moment, and responses are more delayed than usual. Response time depends on your support plan level, the complexity of the issue, and a number of other factors. I have made notes on both of your tickets and see that your most recent one has been flagged as high priority.

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  • rakieb lyngdoh
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    Hi Team,

    1. Voice mail access not available to all team members 
    2. Missing attachments on certain tickets 
    3. Chat routing not consistent. Where in some agents end up getting excess chats while other agents get none.

    Kindly advise.

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