How frequently does my Zendesk data sync to Explore?

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8 Comments

  • Hillary Latham
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    How often does my data sync on Explore Legacy?  Is there a place to see the timestamp of when the data was last refreshed?  If yes, is there a way to display that refresh time in a dashboard or query?

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  • Eugene Orman
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    @Hillary, the Explore Legacy accounts are on the Explore Professional plan. So, the data sync will occur once every hour. You can check the time of the last data sync in the datasets section under the Last refreshed column.

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  • Nathan Rodrigues
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    Is there a reason why the refresh is randomised within each hour? I would have thought it would make more sense to refresh on the hour each hour. We are trying to establish hourly ticket solve dashboards but the data isn't of use to us until 2 hours later rather than 1 hour because the refresh time is randomised. 

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  • Eugene Orman
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    @Nathan, 

    Zendesk uses the shared infrastructure (see What is a "Pod"). That's why to provide a better performance and reliability data syncs are spread out through each hour. Our Dev team is working on providing real-time reporting functionality for some metrics which might be enough to fulfil your needs. Follow our announcements page to stay tuned - https://support.zendesk.com/hc/en-us/sections/200623776

     

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  • Graeme Carmichael
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    Eugene Orman

    Has something changed here and there is somewhere else to get this? I no longer see the last refresh date as part of this screen.

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  • Graeme Carmichael
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    Removal of the last refresh is part of the new dataset update here.

    >we understand that the current Last refreshed indicator has been causing confusion for a number of users. We will be moving this information to the Query Builder over the coming months. 

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  • Khajik
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    Is there a reason why the refresh is randomized within the hour every hour? And is there a way to see when it was last refreshed? 

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  • Eugene Orman
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    Data syncs are randomized for load distribution. This ensures consistent performance for all customers within a shard. For more information about Zendesk technical architecture see https://support.zendesk.com/hc/en-us/articles/203661906.


    Last refresh time can be found in the Query builder:

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