How frequently does my Support data synchronize to Explore?
The frequency at which your data synchronizes with Explore will depend on the Explore plan active on your account.
- If you are on the Explore Lite plan, your data synchronizes once every 24 hours. This synchronization should happen at midnight every day in the account's time zone. It is not possible to customize the time at which this sync takes place.
- If you are on the Explore Professional, Enterprise, or Legacy plan, your data syncs begin one hour after the most recent sync ended. The sync time is randomized within the hour, and in some cases could take up to more than two hours to complete depending on the data size.
Note: If there are no queries or dashboards executed in Explore for more than 30 days, the data refresh frequency is automatically changed to weekly. Once at least one of the queries or dashboards is accessed by the users or scheduled through email delivery the sync frequency is back to normal.