Is it possible to delay the chat widget from popping up?

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4 Comments

  • Vadim Eremeev
    Comment actions Permalink

    Another way is to wrap initialisation code into delay function like below

     

    function showzopim() {
    <!--Start of Zopim Live Chat Script-->
    ....
    <!--End of Zopim Live Chat Script-->
    }

    setTimeout(showzopim,5000);
    0
  • Ricardo
    Comment actions Permalink

    Thanks for the addition, Vadim!

    0
  • idanrs
    Comment actions Permalink

    With all due respect I don't understand where exactly do I have to add this script.

    The script I implemented in the head of my site is:

    <!-- Start of idan Zendesk Widget script -->
    <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=6a17b045-44e8-4157-aa4a-c5d42b7bb5c8"> </script>
    <!-- End of idan Zendesk Widget script -->

    Do I have to add the script you described above to the page head too?

    Or is it going somewhere else?

    If it's going somewhere else, could you be very explicit where exactly?

    Thanks.

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hi idanrs,

    If you'd like this widget to display on all pages in your website, you'll paste it into the document head of your theme. If you'd only like the widget to display on certain pages, then you'll paste the code snippet on that particular page on your website.

    If you're still having troubles locating where this should be pasted, can you clarify if you're trying to include the widget in your Zendesk Help Center or external website?

    Thanks!

    0

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