Question
What day is the start of the week for Explore's week attributes?
Answer
There are two different behaviors for which day of the week a time filter or attribute starts.
Weeks in the Week of year attribute always start on Monday. For example, in this report Ticket Created - Week of year attribute returns Monday to Sunday weeks regardless of the user profile. 
Weeks in the Day of week attributes can start on Monday or Sunday depending on the user's profile language. For example, if the user's language is English (United States) the start of the week is Sunday but if the user's language is English (United Kingdom) then the start of the week is Monday.
Languages and their first day of week
| Arabic | SUNDAY |
| Bulgarian | MONDAY |
| Chinese (Simplified) | SUNDAY |
| Chinese (Traditional) | SUNDAY |
| Czech | MONDAY |
| Danish | MONDAY |
| Dutch | MONDAY |
| English (Canada) | SUNDAY |
| English (United Kingdom) | MONDAY |
| English (United States) | SUNDAY |
| Finnish | MONDAY |
| French | MONDAY |
| French (Canada) | SUNDAY |
| German | MONDAY |
| Greek | MONDAY |
| Hebrew | MONDAY |
| Hindi | MONDAY |
| Hungarian | MONDAY |
| Indonesian | SUNDAY |
| Italian | MONDAY |
| Japanese | MONDAY |
| Korean | MONDAY |
| Norwegian | MONDAY |
| Polish | MONDAY |
| Português (Portugal) | MONDAY |
| Portuguese (Brazil) | SUNDAY |
| Romanian | MONDAY |
| Russian | MONDAY |
| Spanish | MONDAY |
| Spanish (Latin America) | MONDAY |
| Spanish (Spain) | MONDAY |
| Swedish | SUNDAY |
| Thai | SUNDAY |
| Turkish | MONDAY |
| Ukrainian | MONDAY |
| Vietnamese | SUNDAY |
6 Comments
Please add some way to change this default setting. Our company metrics are calculated Sun-Sat in everything else, which makes it almost impossible to combine or compare Zendesk data with any of our other metrics.
I second that. All our metrics are set Sun-Sat and we'd have to do a lot of manual adjustments to get it to work with our data as well.
Hey Rebekah and Andrea -
You may want to post your comments to the Explore Product Feedback topic in the community. The Explore product managers are pretty good about seeing and responding to requests there.
@Rebeka @Andrea
Did you post your comments to the Feedback as Nicole suggested? Send links so I can vote for your request :)
Hi, I made a post here: https://support.zendesk.com/hc/en-us/community/posts/360036925374-Allow-day-customization-for-Week-attributes not sure if there are other similar posts already.
Thanks for sharing Kirsten!
I'll pass this feedback along to our Explore product managers :)
Cheers!
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