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6 Comments

  • fadi

    Hello, 

    I could not communicate with my representive for my site which is 

     

    coffeemjeedhelp.zendesk.com

     

     

    0
  • Nicole S.
    Zendesk Community Team

    Hi Fadi, 

    It looks like you keep submitting tickets from a different account, which is an expired trial. You will need to log in to your coffeemjeedhelp account and submit a ticket from there.

    0
  • JP Zapanta

    Hi,

    I just need to activate an add-on to 3 specific employees that I have. However; when I tried upgrading my account it's not letting me choose the number of employees who will be granted. I don't want to upgrade the other agent's current product since they will not be using it anyway.

    Is there a way for us to manage that?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey JP,

    I'm going to create a ticket on your behalf so we can look into this for you.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0
  • Iddo Lev

    HI,

    I have just upgraded our plan - but I see the change will only take effect in 1 month time (!!).
    Why is this so please?
    Why can't I enjoy the upgrade immediately?
    Your help is much appreciated.
    Thanks!

     

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Iddo Lev,

    I'm going to create a ticket for you on your behalf so one of our advocates can look into this. I would also recommend reaching out to our support them via chat which you can find instructions on how to do so in the link below. 

    Contacting Zendesk Support

    Best regards. 

    0

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