How can I disable the notifications about offline messages in chat that all agents get in their mailboxes?
Each user has to disable the offline message notification from their profile page. This option can't be disabled by an admin for all agents.
To disable email notifications for offline messages
- In your chat account, select Settings > Personal and click the Profile tab.
- In the Preferences section, disable the Offline Message Notification option.
- Click Save Changes.
For more information about chat notifications, see the article: Editing your chat notification settings.