Managing security settings in Admin Center

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  • Heather Rommel
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    So, can someone tell me how this part works for the inactivity time-out period? We've recently changed the timeout period and I'm not sure which product you're looking for the inactivity. 

    If an account has Support, Talk and Chat, does the timeout period apply if you're on a phone call but haven't touched a ticket in Support in a while?

    Is there any way to set the timeout period differently for different products?

    Thanks for your insights!

  • Caroline Kello
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    Hi Heather,

    The session expiration is not tied to one product. We look at interactions with the browser such as moving your mouse, that's enough to count as activity. A phone call through the browser in Talk would also count as activity.

    It's currently not possible to set a product specific session expiration. 

    Hope this helps! Caroline

  • Kami Olszewski
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    For the purposes of configuring SSO, are Light Agents (Collaboration Add-on) considered Staff Member accounts? Or are staff accounts only licensed users?

  • Brett - Community Manager
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    Hey Kami,

    Light-agents would fall under Staff Members since they would have access to the agent interface.

    Let me know if you have additional questions for me.



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