Preventing account suspension

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4 Comments

  • Kennis So

    Hi Zendesk,

    Would like to know if "Renewal Date" refers to "Payment due date" in the invoice?

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  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Kennis,

    The renewal date is the same as the invoice date because this is when the invoice is being generated, while the payment due date depends on the Payment terms of the customer:
    Credit card - DUR (due upon receipt)
    Manual invoicing - it could be Net 30 or 60. For this case, you'll add 30 or 60 days from the invoice date.

     

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  • Kennis So

    Hi Cheeny,

    Thank you for your reply.

    So if we are not able to pay on or before July 19, 2021. We will start receiving past-due payment notification email on July 19, 2021?

    And our account will be suspended 22 days later (i.e. August 11, 2021)?

    Am I right?

    0
  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Kennis,

    We highly suggest that you contact us so we can have our Finance Team review your account details.

     

    0

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