Viewing and changing plan subscriptions

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18 Comments

  • Amanda Qin
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    how to cancel a product in trail? 

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  • Brett - Community Manager
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    Hey Amanda,

    The instructions provided above will help with canceling a trial account. Are you running into any issues on your end when you navigate to Admin Center > Billing > Subscription > Go to Cancellations?

    Additionally, your trial will automatically be canceled once it has expired.

    Let me know if you run into any issues.

    Thanks!

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  • anirudhkitt gmail.com
    Comment actions Permalink

    Is there a way I can restart my subscription ?

    I have a domain savhrms.zendesk.com

    I had cancelled my account as I was using it for DEVELOPMENT purposes. I would like to restart the subscription. How should I do that ?

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  • Brett - Community Manager
    Comment actions Permalink

    Hi Anirudhkitt,

    If you'd like to start up a new subscription, you can navigate to zendesk.com/register to create a new trial. If you'd like to use your previous subdomain, I'll need to get a ticket created on your behalf and pass this over to our Customer Advocacy team for further assistance.

    Let me know!

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  • idelfran pinheiro silva
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    Quero reseta minha senha

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  • Brett - Community Manager
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    Oi idelfran,

    Você pode redefinir sua senha navegando para subdomínio.zendesk.com/access/help. Substitua subdomínio pelo subdomínio de sua própria conta do Zendesk.

    Você também pode redefinir sua senha usando estas instruções: Alteração da sua senha

    Espero que isso ajude você!

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  • Attila Németh
    Comment actions Permalink

    Hi,

    Our trial has already expired when we decided to switch to an Enterprise account for 2 agents. Unfortunately, I am not able to access the Admin Center to upgrade. I would like to keep the credentials of the trial account to serve as the main admin account in the future.

    Please advise on how to proceed.

     

    Attila

     

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  • Brett - Community Manager
    Comment actions Permalink

    Hey Attila,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can dig into this further for you. You'll receive a follow-up email shortly stating your ticket has been created.

    Cheers!

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  • Helle Buhl
    Comment actions Permalink

    HI - We have a managed account. I have canceled the account from the 26/09/2019.

    I have got a confirmation - ticket #4654755 but nothing has happened yet.

    I need you to close down all access to our account. 

    Support could not help me - but who I'am going to contact then?

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  • Brett - Community Manager
    Comment actions Permalink

    Hey Helle,

    So sorry to hear your account hasn't been canceled yet. It looks like there has been some miscommunication on our end so I do apologize for that. I'm going to reach out to the appropriate team to have them take a look at your ticket and follow-up with you.

    Appreciate you bringing this to our attention and please do let me know if you have any other questions in the meantime :) 

    Cheers!

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  • Roberto Chem
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    Hola quiero agregar mas agentes actualmente manejo 5 en un esquema anual, deseo agregar mas pero en un esquema manual, como puedo hacer esto y que pasa con el monto que ya fue pagado anualmente por 5 agentes ?

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  • Phil Verzosa
    Comment actions Permalink

    ¡Hola Roberto! ¿Quiere decir que va a cambiar su facturación a mensual en vez de anual? También puede hacerlo en la página de suscripción. Debería ver un menú desplegable para la facturación y seleccione mensual. La facturación mensual se reflejará cuando finaliza su ciclo de facturación actual, por lo que no se le cobrará de inmediato cuando cambie la facturación a mensual. Puede consultar su ejecutivo de cuentas para más información.

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  • Lipin Nambiar
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    We signed up for a trial and accidentally we made the payment for 01 years as well, still the trial period not completed, how can we cancel and get a full refund.

    Kindly assist

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  • Devan - Community Manager
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    Hello Lipin Nambiar,

    I've gone ahead and created a ticket on your behalf, so one of our advocates can work out this issue for you asap.

    Best regards. 

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  • Lipin
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    I am using a one-year-old account only for support service in the essential plan which also includes and after products like Guide, Talk and Chat which are all in Lite plan and we are not even using it. But the last auto deducted payment had deducted some extra amount for Talk service which we are not using (UAE this service even not available) by auto upgrading the same from Lite to Team for 5 agents. (We are using 8 agents for support). So kindly advise how can I cancel this Talk service and get the refund of that amount deducted for Talk service in Team plan.

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  • Brett - Community Manager
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    Hey Lipin,

    We've passed your ticket over to the appropriate team so they can assist further with your questions. You'll receive a follow-up email once they're able to take a look at your ticket :)

    Cheers!

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  • Lipin
    Comment actions Permalink

    Dear Brett, 

    Still, I haven't received any updates on this issue raised. I have personally called the global office number mentioned in the contact and Ms. Love Penuliar informed me that this will inform the finance team and request to take it as a priority. 

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  • Brett - Community Manager
    Comment actions Permalink

    Hey Lipin,

    Looks like their team is experiencing a high volume of tickets at this time. I went ahead and bumped the priority to see if we can get eyes on this faster.

    Thanks for bringing this to our attention!

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