Determining your Zendesk Chat account version

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  • Alan Hogan

    How can I progress my account to the next phase?

  • Brent Leggett

    None of this worked for me. Very confusing. I'm brand new to zendesk chat, signed up, installed the wordpress plugin, got it working, but cannot login on the mobile app. I even had to register again to leave this comment.

    Is it  or One knows me, the other doesn't and the android app accepts neither credentials. Frustrating. 

    I'm a developer - so not a technophobe - but this is a deal breaker. Moving on to your competitors. I recommend you unify your authentication channels - this page above is evidence of how much of a mess has been made.

  • Brett - Community Manager

    Hey Brent,

    Sorry to hear you're experiencing issues with logging into Chat on your mobile device :(

    Are you only using Chat or have you signed up for Support as well? If you're in the Chat mobile app do you see the option to log in with Support? If so, can you try logging in from there and enter the subdomain you would have set up with your account as well as your newly created password?

    If you continue to experience issues please let me know and we can get a ticket created on your behalf to investigate further.


  • mak
    لم أتمكن من التحدث مع فريق الدعم وارجو ان يتم اظافه اللغه العربيه
  • chimesupport
    How do you open back up a account that was closed on mistake
  • Brett - Community Manager

    Hi chimesupport,

    I'm going to generate a ticket on your behalf so we can get some additional account information from you.


  • Chenda Heang


    I've trying so hard to contact your support team, seem I got no prompt answer at all. I want to change plan and adding more agent and effective immediately not to wait until my next billing due date. 

    Could anyone help pls? 


  • Devan La Spisa

    Hello Chenda,

    So you should be able to adjust your plan to fit your needs through your account management profile. I've linked an article that has detailed instructions on how to go about making these changes in your account. 

    Viewing and Changing Plan Subscriptions

    If you need further help with this though, let us know, and we'll get one of our trained agents to assist you further. 

    Best regards,



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