Zendesk help Chat Using Chat for live chat and messaging Live chat Chat basics Zendesk Chat billing FAQs Aimee Spanier Edited August 18, 2020 18:35 Zendesk Documentation Team Billing administration and management for Zendesk Chat has moved to the Admin Center. See the following articles for information: Using Zendesk Admin Center Managing invoices Managing payments If you are using Chat legacy versions, refer to (Legacy Chat) Billing FAQ for billing information. Return to top Have more questions? Submit a request 9 Comments Sort by Date Votes RecuperacionDeDatos.com.mx March 12, 2019 19:13 I ask for support many times, but you don't have a person attending (nor answer by mail). Why do I need to renew my services? By the way, your competitors offer better prices... Nicole Saunders March 12, 2019 19:23 Zendesk Community Team Hi RecuperacionDeDatos.com.mx - We have been experiencing unusually high ticket volumes recently and there is currently a lag in our response times. Looking into things like renewals requires accessing your account and we cannot do that in the community, as this is a public forum and we do not want to risk exposing any sensitive information here. Unfortunately you will have to wait until a support agent is available to respond to your ticket in order to resolve this issue. Ryan Burgoyne October 19, 2020 20:29 Why is it so hard to get someone to call me back? I need to make changes to my account. Each time I call or chat I'm told changes can only be made by my sales rep and the sales rep will call me. Each time I never hear back. I want to stay a customer but it's becoming harder each day. Brett Bowser October 20, 2020 13:29 Zendesk Community Team Hey Ryan, Sorry to hear you're experiencing issues with contacting your sales rep! I noticed you had a ticket open with them and they responded back to your question. I've bumped the priority of your ticket and left and a note with them so they're aware you would like a call. Appreciate you bringing this to our attention! Suporte Ruralban March 05, 2021 13:50 Recebi este e-mail. Como procedo? Hi DEBORAH MORAES FARI, On 03/04/2021, we tried to make a payment of $19.00 USD for your account ZD00160130. Unfortunately, the transaction failed due to this reason: “Transaction declined.430285, 100 - Not authorised, REJECTED”Support Account ID: 9811052Chat Account ID: This was our final attempt to make a payment on your behalf before your service will be interrupted. Your account is currently 21 days past due. Please update your payment information as soon as possible to avoid cancellation. Please allow 24 hours to process the payment after you have updated your payment information. Additional information on resolving common credit card payment failures can be found here. If you have any questions, please reply to this email, and our team will be happy to assist you. You can also check out our Billing FAQ. Thank you for choosing Zendesk! We appreciate your business. - Your Zendesk Team Brett Bowser March 05, 2021 15:30 Zendesk Community Team Hey there, If your card was declined you will need to contact your bank to have them authorize the payment to Zendesk or set up a new card on your account. If you're on a Legacy Chat account you'll want to instead take a look at this article: Legacy Chat Billing FAQ I hope this helps! Suporte Ruralban March 05, 2021 20:06 Não. Não ajudou muito. Não consigo trocar o cartão Suporte Ruralban March 05, 2021 20:34 Gostaria que me ligassem ou me informassem um telefone para suporte Brett Bowser March 05, 2021 22:16 Zendesk Community Team Você está recebendo algum tipo de erro ao tentar trocar o cartão? Ou é o problema de que a conta foi cancelada? Em caso afirmativo, terei de criar um tíquete em seu nome. Avise! Please sign in to leave a comment.