Zendesk Chat billing FAQs

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  • RecuperacionDeDatos.com.mx

    I ask for support many times, but you don't have a person attending (nor answer by mail).


    Why do I need to renew my services? By the way, your competitors offer better prices...

  • Nicole S.
    Zendesk Community Team

    Hi RecuperacionDeDatos.com.mx -

    We have been experiencing unusually high ticket volumes recently and there is currently a lag in our response times. Looking into things like renewals requires accessing your account and we cannot do that in the community, as this is a public forum and we do not want to risk exposing any sensitive information here. Unfortunately you will have to wait until a support agent is available to respond to your ticket in order to resolve this issue.

  • Ryan Burgoyne

    Why is it so hard to get someone to call me back?  I need to make changes to my account.  Each time I call or chat I'm told changes can only be made by my sales rep and the sales rep will call me. Each time I never hear back.  I want to stay a customer but it's becoming harder each day.

  • Brett Bowser
    Zendesk Community Team

    Hey Ryan,

    Sorry to hear you're experiencing issues with contacting your sales rep! I noticed you had a ticket open with them and they responded back to your question. I've bumped the priority of your ticket and left and a note with them so they're aware you would like a call.

    Appreciate you bringing this to our attention!


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