Zendesk help Chat Using Chat Chat basics Zendesk Chat billing FAQs Aimee Spanier Edited August 18, 2020 18:35 Zendesk Documentation Team Billing administration and management for Zendesk Chat has moved to the Admin Center. See the following articles for information: Using Zendesk Admin Center Managing invoices Managing payments If you are using Chat legacy versions, refer to (Legacy Chat) Billing FAQ for billing information. Return to top Have more questions? Submit a request 4 Comments Sort by Date Votes RecuperacionDeDatos.com.mx March 12, 2019 19:13 I ask for support many times, but you don't have a person attending (nor answer by mail). Why do I need to renew my services? By the way, your competitors offer better prices... Nicole S. March 12, 2019 19:23 Zendesk Community Team Hi RecuperacionDeDatos.com.mx - We have been experiencing unusually high ticket volumes recently and there is currently a lag in our response times. Looking into things like renewals requires accessing your account and we cannot do that in the community, as this is a public forum and we do not want to risk exposing any sensitive information here. Unfortunately you will have to wait until a support agent is available to respond to your ticket in order to resolve this issue. Ryan Burgoyne October 19, 2020 20:29 Why is it so hard to get someone to call me back? I need to make changes to my account. Each time I call or chat I'm told changes can only be made by my sales rep and the sales rep will call me. Each time I never hear back. I want to stay a customer but it's becoming harder each day. Brett Bowser October 20, 2020 13:29 Zendesk Community Team Hey Ryan, Sorry to hear you're experiencing issues with contacting your sales rep! I noticed you had a ticket open with them and they responded back to your question. I've bumped the priority of your ticket and left and a note with them so they're aware you would like a call. Appreciate you bringing this to our attention! Please sign in to leave a comment.