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  • RecuperacionDeDatos.com.mx

    I ask for support many times, but you don't have a person attending (nor answer by mail).


    Why do I need to renew my services? By the way, your competitors offer better prices...

  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi RecuperacionDeDatos.com.mx -

    We have been experiencing unusually high ticket volumes recently and there is currently a lag in our response times. Looking into things like renewals requires accessing your account and we cannot do that in the community, as this is a public forum and we do not want to risk exposing any sensitive information here. Unfortunately you will have to wait until a support agent is available to respond to your ticket in order to resolve this issue.


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