05:52 UTC | 22:52 PT
We're happy to confirm that the root cause of issue affecting Support access has been identified and resolved on all affected pods. If you're still experiencing issues, please let us know. Thank you for your patience and understanding.
03:30 UTC | 20:30 PT
We have mitigated the issue and Support is now stable. We are working on identifying root cause and will provide a final update once the issue is resolved.
02:37 UTC | 19:37 PT
We’re investigating issues accessing Support across multiple Pods. More information to follow.
On April 11, 2:06 AM UTC (April 10, 2019, at 7:05 PM PT), we started receiving reports of Zendesk Support displaying a blank white screen on login for customers in multiple Pods.
During the investigation, our team identified the offending file and updated asset filenames to stop referencing the corrupt asset.
To prevent this issue from occurring in the future, our team is adding checks prior to deployment to assist in file overwrite prevention, adding validation in our testing framework to catch syntax errors and update our browser tests to use non-cached files. We will also implement additional alerts and monitors as part of our prevention program.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.