11:32 UTC | 04:32 PT
We have now released a fix for the search issues impacting POD17, search should now again be available.
11:17 UTC | 04:17 PT
Our teams have identified and fixed the Search issues impacting customers on Pod 17. We are monitoring the situation and will provide a final update shortly.
10:40 UTC | 03:40 PT
Our team continues to investigate the search issues that are impacting some Support customers on Pod 17. Next update in 30 minutes
10:19 UTC | 03:19 PT
We are investigating reports of Search Issues for Support customers on Pod 17. More information shortly
On April 1 2019, we started receiving reports of inconsistent results returned by our Search feature in customer's agent interfaces on Pod 17.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.