Note: The Connect Limited Availability program is closed to new users.
Connect uses Twilio, Nexmo, or Plivo to deliver your SMS campaigns.
This article contains the following topics:
Requirements
- Make sure you're adding phone numbers for each of your users via API identify call or CSV upload. You can see what percentage of your users have a phone number by going to Settings > Users and looking at the phone_number attribute.
- Phone numbers can be either long code or short code.
Providers
Please find documentation about where to find your API credentials for each provider in the table below.
Provider name | Provider docs (external link) |
---|---|
Twilio | Twilio API credentials |
Nexmo | Where to find Nexmo API key |
Plivo | Plivo API authentication |
Troubleshooting
Below are issues you may encounter when using the SMS channel.
Messages not being sent because of "missing contact info"
- Are you sure you're sending phone numbers for your users? Try navigating to a few of your user's profile and ensure that they have valid, current phone numbers associated with them.
- If you are using Segment to send events to Connect, make sure you're using the right attribute name. Segment requires an attribute called phone which they will then change to phone_number before sending to Connect.
Phone number is invalid
- Connect validates phone numbers before updating a user's profile. Numbers must comply with E.164 formatting.
1 Comments
The business market place is very difficult in the modern age and I must say that using SMS channels for sending bulk texts to your potential customers is one of the effective ways to improve your sales craft. Even I am using business text messaging app and it is just wonderful.
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