Building an email template

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  • Dario Licci


    can I insert condition in email template?

  • Gab
    Zendesk Customer Advocate

    Hi Dario,

    If you are referring to conditional statements, then yes, you may add them to your template HTML. You may refer to this article for more information on this: Using the email editor.

    Hope this helps. Thanks Dario!


  • DTLR Customer Service

    I am planning on sending through Mandrill.  Is it best if I use the mail chimp email template editor?  Or is it best if I use the Zen Desk email template builder?


  • Patrick Bosmans
    Zendesk Customer Advocate


    There would be no issue using MailChimp Editor over ours or vice versa.  In truth, whichever would give you the easiest path to creating the campaign you are looking for is the one you should use.


  • Meeri Saksman

    Am I supposed to have just one template or the possibility to create many templates and then choose the one to use when creating a campaign?

    Currently I am only able to find one email template following these instructions, but in the Using the email channel -article many templates are mentioned. Am I restricted to one because of trial?

  • Dian Mangalapallil

    the author states that you can preview the email at the bottom of the page, but where? I dont see it on my editor. 

  • Nicole S.
    Zendesk Community Team

    Hi Dian - 

    You'll need to scroll below the Template HTML: 

  • Operations Goods Japan

    Hi Aimee Spanier,


    I can't seem to find the message settings in our account. How can I access the email template builder?

  • Gail L
    Zendesk Community Team

    Hi Operations Goods Japen,

    The Connect product this article is about is no longer adding new users so you won't see the options described unless you are legacy user of it. The generally available options for email templates in Zendesk are described in Customizing templates for your email notifications


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