Setting up Twilio for SMS text messaging

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  • Sean Benedict

    If Twilio is also integrated with Zendesk Support, will Connect campaign replies flow directly into Support? 


    For context, we're currently using Zendesk talk numbers to send a number of SMS campaigns, but we're being forced to create many different campaigns spread across multiple Talk numbers to stay below the ~200 messages per day guidelines. We'd like to streamline and have all Connect campaigns and Support SMS replies flow through the same Twilio numbers. 


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