Setting up Twilio for SMS text messaging

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  • Sean Benedict
    Comment actions Permalink

    If Twilio is also integrated with Zendesk Support, will Connect campaign replies flow directly into Support? 


    For context, we're currently using Zendesk talk numbers to send a number of SMS campaigns, but we're being forced to create many different campaigns spread across multiple Talk numbers to stay below the ~200 messages per day guidelines. We'd like to streamline and have all Connect campaigns and Support SMS replies flow through the same Twilio numbers. 


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