START: 19:00 PST Saturday January 26 / 03:00 UTC Sunday January 27
END: 21:00 PST Saturday January 26 / 05:00 UTC Sunday January 27
All existing customers that have access to the the Subscription interface
Account owners will be unable to perform the following actions for brief periods during this window:
- Adjust Agent Quantity
- Adjust Plan Selection
- Cancel an account
- Add a new payment method
- Update a Billing Address
- Update Billing Contacts
These restrictions apply to changes for all Zendesk products. Subscription changes are found in the following area:
If you visit the Subscription page during the maintenance window, you will see the following message:
Why we're doing this:
Our billing service provider will be conducting network maintenance in order to increase capacity and reliability.
Can new accounts be purchased during this time?
New trials can be created but these trials will not be able to convert to purchased accounts during this window.
Please reach out to email@example.com with any account-specific questions.