Explore new and coming soon: HIPAA compliance and simplified dashboarding

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  • Candace Alexandres
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    Scheduling and collaboration improvements - does this mean we'll soon be able to share reports with light agents? If so, will we only be able to share a static export or will we be able to share the dashboards within Explore so that the light agent can use drill down and other features? 

  • Andrew Forbes
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    Hi Candace!

    This is on our roadmap. Today, we've improved the scheduling UI, to make it easier to share data with others on your team via scheduled delivery. In the next quarter, we'll be working on functionality to share with light agents. More to come soon!

    - Andrew

  • Jeremy Heath
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    The only one im hoping for is being able to send reports direct to a user who isn't an Agent

  • Yoram Dagan
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    STRONGLY hoping for an option to send the reports directly to the end users.

    Currently, I am working around this limitation but it is not the way I would like it to work


  • Digital Business Managers
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    Yes! Reports and data are to be shared with senior management/ leadership - and they do NOT need to be an agent of Zendesk. The reporting for this use-case needs to be easier.

  • Celia Johnson
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    Any word on fixing the issue where using exclude filters gives incorrect results? It's frustrating to see new features being published when we have been unable to send reports with accurate data from this tool for months.


  • Antonio Naddeo
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    + 1 about the issue about exclude filters not working.  This is a massive issue, it is not just frustrating, it makes the whole reporting in explore useless. 


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