14:57 UTC | 06:57 PT
We are happy to report that the issue affecting Search in Pod 19 has now been fully resolved. All users and tickets should appear in Search results now. Thank you for your patience.
14:25 UTC | 06:25 PT
We are working to resolve the issue affecting Search in Pod 19 and can report that users & tickets created from this point onwards, should be returned correctly in Search results. Tickets & users created during the issue will be available in Search once the issue is resolved.
13:30 UTC | 05:30 PT
The issue affecting Search in pod 19 is still ongoing however we are working to resolve this for affected customers. We will provide further information as we get it.
12:32 UTC | 04:32 PT
We continue to investigate the issues affecting Search within the Support product for customers on Pod 19. The issue is affecting search within the agent interface. We will provide an update in one hour.
12:15 UTC | 04:15 PT
Support customers on Pod 19 may experience issues searching for new users or tickets. We’re working to remediate and will update once we have further information.
At Midnight UTC November 14, 2018, a number of our customers on Pod 19 started to experience the inability to search for newly created users in the Zendesk agent interface.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.