11:47 UTC | 04:47 PT
The issue impacting our apps framework has been resolved. Thank you for your patience. Postmortem to follow: https://help.zendesk.com/hc/en-us/articles/360001467727-Service-Incident-June-5th-2018
11:11 UTC | 04:11 PT
We have identified the cause of issues impacting our Apps Framework and are currently taking mitigating steps towards a resolution
10:50 UTC | 03:50 PT
We are currently investigating an issue that is impacting our Apps Framework V1. This may prevent you from updating ticket fields in Zendesk Support.
During this incident, customers using Support experienced issues with setting custom fields. Setting a custom field to empty failed, attempting to hide specific values would hide all values and attempting to show a specific option value would show all values. The issue was introduced by a code change that was deployed at 07:23 UTC on June 5th, 2018. Upon investigation of the incident, the change was identified and the deploy was rolled back to a previous version. In order to prevent this from happening again in the future, we will be updating our testing coverage for custom fields and improving our rollback process to make rollback faster.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.