12:24 UTC | 05:24 PT
The performance issues you may have been experiencing in POD17 have now been resolved.
10:48 UTC | 03:48 PT
We continue to investigate and take mitigating steps on the performance issues impacting Support on Pod 17 accounts
09:55 UTC | 02:55 PT
Our Operations team continue to investigate reports of service disruption affecting Support accounts on POD17.
09:33 UTC | 02:33 PT
Our Operations team are investigating an issue affecting Support accounts on POD17. Thank you for your patience.
An app hostgroup in Pod 17 reached capacity which resulted in a slowdown for customers with data in that Pod. This was caused by insufficient capacity after an increase in network traffic from certain accounts. We resolved this by scaling the hostgroup capacity during the incident, and we’re proactively addressing this issue by horizontally and vertically scaling our instances to insure we have proper capacity going forward. We are also increasing our use of internal monitoring tools that allow us to predict performance issues ahead, as well as adding more capacity checks to our runbook for future account moves between Pods.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.