21:45 UTC | 14:45 PT
We have resolved the access issues for accounts on Pod 8.
21:08 UTC | 14:08 PT
We are investigating reports of users being unable to access accounts on Pod8
At 20:35 UTC on Saturday, May 26th, a database host on Pod 8 experienced a kernel panic and was restarted. This result in performance degradation and account inaccessibility for some customers in that Pod. After performing necessary checks, another database host was promoted to the master host, and performance had stabilized at 21:16 UTC. Once the original database host restarted, our Engineering team added the host back to the cluster.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.