Adding metrics and attributes to queries

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4 Comments

  • Hillary Latham

    What is the metrics panel that you reference?  The only "metrics panel" I see is the one on the left to add metrics and there are no options for charge configuration.  I have a column chart type in my query.

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  • James Sanford

    Hey Hillary!

    Metrics panel refers to the highlighted panel in the below screenshot on the left side of the Query builder where you can add Metrics to your Query.

    Chart Configuration is found on the right side of the Query builder and is highlighted in the below screenshot for you as well.

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  • Hillary Latham

    Let me ask in a different way, I do not see anything that looks like a dual axis icon in the Metrics panel.    How can I select a metric to be on the dual access from the Metrics panel?  I do not see a way to do what your instructions say.

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  • Laura Weiler

    Can you add a dual axis where one side is a count (total tickets) and the other side is a percent (% satisfaction score)? I am trying to slice the data by ticket reason. I can get one metric or the other to display the way I want, but I cannot get both onto the same query displaying in a way that makes sense. It keeps stacking the % satisfaction scores in one column for all ticket reasons instead of matching up with the column that represents the ticket count for that reason.

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