Managing your installed apps in Zendesk Chat

If your Chat account is linked to Zendesk Support, you can make changes to your installed Chat apps from the Chat dashboard. Any updates you make to apps in your dashboard appear for all your Chat agents.

You must be an administrator on Zendesk Chat Team or above with any Zendesk Support plan to update apps.

Note: Chat apps do not work with standalone Chat accounts.

This article contains the following sections:

• Accessing the My Apps page
• Managing app order
• Changing app settings
• Disabling your apps
• Private apps (Chat Professional or Enterprise)

Accessing the My Apps page

All of your installed apps, including those you have disabled, are available in the dashboard from the My Apps page.

To access the My Apps management page

• Select Settings > Account, then select the Apps tab.

Managing app order

Apps appear in the sidebar of the chat panel. You can determine which order the apps appear in by rearranging them in the Apps page.

To view your apps

1. Open the apps page by selecting Settings > Account > Apps tab from the dashboard.
2. Click the Reorder apps button on the top right.

   The Reorder apps page appears.

   
3. Drag and drop the apps into the new order you want them to appear in.

Changing app settings

You can change the settings for an app, including the title.

To change app settings

1. On the My Apps page, find the app you want to change.
2. Click the app icon to open that app's settings page.
3. Make the changes you want, and click Save Settings at the bottom of the page.

   Your changes are saved.

Disabling your apps

You can disable apps installed in Zendesk Chat at any time. When you enable or disable an app, it's enabled or disabled for all agents in your Chat account.

If you want to permanently remove an app, you can uninstall it instead.

To disable an app

1. On the My Apps page, find the app you want to disable.
2. Hover your cursor over the app to display the cog icon ().
3. Click the cog icon to open the app settings menu.
4. Click the toggle to disable the app.

Disabled apps are moved to the bottom of the My Apps page, and can be re-enabled.

To enable a disabled app

1. Scroll to the bottom of the My Apps page and find the app you want to enable.
2. Hover your cursor over the app icon to display the cog icon ().
3. Click the cog icon to open the app settings menu.
4. Click the toggle to enable the app.

The enabled app moves up into the Installed Apps section of the page.

Uninstalling an app

You can uninstall an app that you no longer need. Uninstalling an app removes it from Zendesk for all agents.

If you want to temporarily remove an app, you can disable it as described above, then enable it when you're ready to use it again. You can uninstall both enabled and disabled apps as outlined below.

To uninstall an app

1. On the My Apps page, find the app you want to uninstall.
2. Hover your cursor over the app to display the cog icon ().
3. Click the cog icon to open the App Settings menu.
4. Click Uninstall.
5. In the Uninstall App window, click Uninstall App.

App updates

As apps are tweaked and improved, updates may become available for them. Apps are updated to their latest versions automatically. If you have a question about an app you can contact the app developer directly.

To contact an app's developer

1. On the My Apps page, find the app you want to ask about.
2. Hover your cursor over the app to display the cog icon ().
3. Click the cog icon to open the App Settings menu.
4. Click Contact developer. If a contact has been provided, the developer's support email opens in your mail program.

Private apps (Chat Professional or Enterprise)

Private apps are apps that have been built by your company and uploaded into Zendesk Chat. They are not listed on the public Zendesk Marketplace and cannot be installed and used by other Zendesk customers. Private apps are only available for Professional and Enterprise Chat plans with any Zendesk Support plan.

For more information on private apps, see the Getting Started Guide on our developer portal.

Once you build an app, you can upload it into Zendesk Chat.

To upload and install a private app

1. On the My Apps page, click the Upload private app button in the upper right of the page.
2. Give your app a name.
3. Select the zipped app you want to install by clicking the Browse button (on Windows) or Choose file (on Mac).
4. Click the Upload button
5. Once the app is uploaded, the install screen appears. Follow the instructions provided to install the app.

   When the app is successfully installed you can manage it as you would any other installed app.

To update a private app

1. On the My Apps page, find the app you want to update.
2. Hover your cursor over the app to display the cog icon ().
3. Click the cog icon to open the App Settings menu.
4. Click Update to open the screen where you can upload an updated zip file.

To download a private app

1. On the My Apps page, find the app you want to enable.
2. Hover your cursor over the app to display the cog icon ().
3. Click the cog icon to open the App Settings menu.
4. Click Download to download the ZIP file containing all the assets for your app.