You can install and manage your Chat app integrations from the Zendesk My Apps page.
If your Chat account is linked to Zendesk Support, you can make changes to your installed Chat apps from the Chat dashboard. Any updates you make to apps in your dashboard appear for all your Chat agents. Chat agents must be signed on to Support to use these Chat apps.
Note: Chat apps do not work with standalone Chat accounts.
To access the My Apps page
- Click the Settings icon (
) in the sidebar, then Account, and then select the Apps tab.
The My Apps page appears, showing your currently installed apps.
On the Currently Installed tab you can see enabled and disabled apps.
On the Private Apps tab you can see private apps that are ready to be installed.
Managing your installed apps explains how to work with your apps.
5 Comments
Is there any way to reorder my private app to the top of the sidebar (above default plugins as well)?
Hey Gabriel,
You should be able to re-order your private app using the instructions provided above. Have you done a browser refresh after re-ordering?
Let me know if you continue to experience issues on your end :)
Yeah, but I can't reorder it at the top of the default plugins. Is there any way to achieve it?
Thanks
Hey Gabriel,
I just double checked with our Chat team and it looks like this is expected. You won't be able to re-order your private Chat app above the default plugins, unfortunately.
Apologies for the confusion!
Considering the current expectations of customers, Zendesk team should have rolled out this feature by now. Since two years people are requesting the capacity to move custom app on top position. but there is no special attention given to this request by Zendesk Dev team. This request doesnt seem very hard to settle in my point of view. Please consider customer requests!
Please sign in to leave a comment.