Zendesk Chat triggers resources

This topic includes resources for understanding, creating, and using Zendesk Chat triggers. 

Documentation

• About the Chat default triggers
• Zendesk Chat triggers conditions and actions reference
• Working with Zendesk Chat triggers
• Automatically route chats to departments
• Targeting key visitors with proactive chat
• Chat triggers in Zendesk messaging (beta)

Best practices and recipes

• Best practices: How to test a Chat trigger
• Best practices: Targeting key visitors with proactive chat
• Recipe: Identifying visitors' search engines
• Recipe: Route a chat to a department based on the country the visitor is chatting from
• Recipe: Identifying visitors' search engines
• Recipe: Automatically route chats based on department online status
• Recipe: route a chat to a department based on the URL of the website
• Recipe: Send messages to your customers waiting in the queue
• Recipe: Auto-reply to a customer requesting a chat when your queue is large
• Recipe: Send visitors different chat messages based on their location (country or city)
• Recipe: Send proactive chat messages in your visitor's native language
• Recipe: Create proactive Chat triggers for customer's to enter personal information
• Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form

Advice and troubleshooting

• How do time conditions work with Chat triggers?
• Department routing is not working correctly in Chat
• Chat triggers are not working with iOS and Android mobile SDKs
• How do I use Regex in Chat triggers?
• How do I reach out to a customer on a specific web page?
• How can I send chats to people who visit my page more than once?
• Should I use the department, department status, or visitor department condition in my Chat trigger?
• How can agents quickly reply to customers over chat?
• When to use a time condition or action for Chat triggers
• Should I use Contains, Equals, Regex or a different operator in my Chat trigger?