
This topic includes resources for understanding, creating, and using Zendesk Chat triggers.
Documentation
- About the Chat default triggers
- Zendesk Chat triggers conditions and actions reference
- Working with Zendesk Chat triggers
- Automatically route chats to departments
- Targeting key visitors with proactive chat
- Chat triggers in Zendesk messaging (beta)
Best practices and recipes
- Best practices: How to test a Chat trigger
- Best practices: Targeting key visitors with proactive chat
- Recipe: Identifying visitors' search engines
- Recipe: Route a chat to a department based on the country the visitor is chatting from
- Recipe: Identifying visitors' search engines
- Recipe: Automatically route chats based on department online status
- Recipe: route a chat to a department based on the URL of the website
- Recipe: Send messages to your customers waiting in the queue
- Recipe: Auto-reply to a customer requesting a chat when your queue is large
- Recipe: Send visitors different chat messages based on their location (country or city)
- Recipe: Send proactive chat messages in your visitor's native language
- Recipe: Create proactive Chat triggers for customer's to enter personal information
- Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
Advice and troubleshooting
- How do time conditions work with Chat triggers?
- Department routing is not working correctly in Chat
- Chat triggers are not working with iOS and Android mobile SDKs
- How do I use Regex in Chat triggers?
- How do I reach out to a customer on a specific web page?
- How can I send chats to people who visit my page more than once?
- Should I use the department, department status, or visitor department condition in my Chat trigger?
- How can agents quickly reply to customers over chat?
- When to use a time condition or action for Chat triggers
- Should I use Contains, Equals, Regex or a different operator in my Chat trigger?
3 Comments
Hi This is Imran. I am new to this Zendesk.
Actually we are trying to set a trigger which displays a specific message to the user whenever they lands on a specific page. the conditions and actions been set . But it is not working due to some issues. Can any one help on this?
Hello Jahuber,
I stumbled across your post and thought I can help out. I double checked your settings and it should work - we are using the same. Maybe you can try the following:
Hope that helps
Nils / Guidoo Services
Sir,
My account has been suspended with out any reason-
Facebook id login-
My game name:-RJ°᭄আজরাইল
My Game id :-601041187
Guild Name:-No needed
Character Level:-8
I Didn't use hack or mode please help me to get back my account.
Thank you
Please sign in to leave a comment.