Zendesk Chat triggers resources

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2 Comments

  • Jahuber Hameed Imran
    Comment actions Permalink

    Hi This is Imran. I am new to this Zendesk.

    Actually we are trying to set a trigger which displays a specific message to the user whenever they lands on a specific page. the conditions and actions been set . But it is not working due to some issues. Can any one help on this?

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  • Nils Rebehn
    Comment actions Permalink

    Hello Jahuber,

    I stumbled across your post and thought I can help out. I double checked your settings and it should work - we are using the same. Maybe you can try the following:

    • Check for a typo in the full URL
    • Change "Equals" to "Contains" and use a much shorter URL
    • Make sure at least one person is online to receive chats

    Hope that helps

    Nils / Guidoo Services

     

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