Zendesk Chat triggers resources

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2 Comments

  • Jahuber Hameed Imran
    Comment actions Permalink

    Hi This is Imran. I am new to this Zendesk.

    Actually we are trying to set a trigger which displays a specific message to the user whenever they lands on a specific page. the conditions and actions been set . But it is not working due to some issues. Can any one help on this?

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  • Nicole - Community Manager
    Comment actions Permalink

    Hi Jahuber, 

    Welcome to the Zendesk Community! 

    Triggers only work on tickets; they do not work on page actions. You would need to implement a third-party tool to send messages when users land on a specific page. 

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