Setting up chat tags

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7 Comments

  • Ryancall

    My only feedback is that the pictures of the tags are small enough that they look almost blurry. I'd like pictures that are zoomed in a bit, so they're easier to see. :-)

    3
  • Lila Kingsley

    FYI links are broken in the "Adding tags to shortcuts" section above

    https://chat.zendesk.com/hc/en-us/articles/218404607-Setting-up-chat-tags#topic_b4f_qcp_nt 

    1
  • Jon Rosenberg

    I am curious why Chat tags are set up in this way and work differently than in Support? Sometimes new issues crop up and I want to just create a tag specific for that event. 

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello Jon,

    So as the base program stands there is no way to subvert how this is set up, but I would recommend posting your suggestions in our product feedback forum so our developers could consider this for a future update.  

    Product Feedback

    0
  • Support

    Can existing tags be edited? We have only found add new or delete.

     

    0
  • Beau Padesky
    Zendesk Customer Advocate

    Hello,

    No, it is not possible to rename or edit tags in your account. However you can replace an old tag with a new one but it won't actually rename the original tag. For more information on tags please visit Understanding Tags and Ticket Fields: https://support.zendesk.com/hc/en-us/articles/217073927-Understanding-tags-and-ticket-fields .

    If you choose to replace a tag with a new one, the original tag will still exist until you remove it from your system. Once the original tag has been replaced with a new one, you can bulk remove the original tag from your system through the use of our API. For more information on the API endpoint please visit our developer documentation on Core API: https://developer.zendesk.com/rest_api/docs/core/introduction/

    0
  • Augusto Silva

    Hello,

    I would like to suggest some kind of command within the text box (such as "/" is used to call the shortcuts).

    E. g. You insert text with a "#" (#sales) and it automatically turns to a tag added to what you are writing.

    0

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