Using Drillthrough

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37 Comments

  • Katina Durrent

    I know, right! I held off on moving to Explore hoping this would get simplified. Even with this work around if you have a report with ticket counts only and want to drill into it to get to the ticket ID and click on it you can't. 

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  • Laura Mercuro

    I have created a KPI query for the Count of Unreplied Unsolved Tickets. So it is simply a number I see as a result. I also setup the drillthrough attributes I wish to see on drillthough. However, unlike my other queries that are charts and tables, I am not getting the option for a drillthough when I click on the resulting number. How can I drilltrough on this?

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Laura,

    Any chance you could provide a screenshot of the report you're trying to create a drillthrough for? This will help point us in the right direction for troubleshooting this issue.

    Thanks!

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  • Laura Mercuro

    Let me know what else you need. Thanks

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  • Taylor Bowser
    Zendesk Customer Advocate

    Hi Laura! 

     

    KPIs are a bit different and will need interactions enabled before these options appear. You can find steps on how to enable these here: How can I enable interactivity options for KPI visualizations?

     

    Hope this helps!

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  • Laura Mercuro

    Perfect! Thank you Taylor!

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  • Jiri Kanicky

    Get used to the fact that drill-trough does not work as you would expect. No URLs to tickets, many fields do not even display the information, etc.

    At current state the feature is basically totally useless.

    1

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