Using Drillthrough

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  • Quentin

    hi guys,

    I'd like to be able to select other metrics not present in the drillthrough list, for example on my query I have First Reply Time and Full Resolution time in hours, but with the drillthrough I can only display it in minutes:

  • Eugene Orman

    @Quentin, as it is mentioned in the article, not all metrics can be added to the drillthrough at the moment. Unfortunately, there is no way around this limitation. We will be working on enhancing this functionality in future. Our apologies for the inconvenience.

  • Joan Ling

    Hi Zendesk, might be a very basic question but when you use drillthrough how do you then drill back up to the original view?


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