Working with datatips

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8 Comments

  • Duggan Everage

    Hi Rob,

    Is it possible to make edits when you have multiple rows without it repeating multiple times? It looks like in your "Replies and # Tickets" example you're using the default datatips, but do you have a more complex custom example?

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  • Rob Stack
    Zendesk Documentation Team

    Hi Duggan, I've been having problems replicating what you're seeing in your screenshot even if I add multiple rows. While I don't have more complex examples, I'm happy to take a look into this and open a ticket if necessary. 

    Would you be able to share the query you're using so I can replicate it in my lab? Thanks! 

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  • Duggan Everage

    Hi Rob,

    I was using the "Tickets: Tickets created by date and selected attribute (top 10) [default]" query. You can see in the below that it works when you put nothing in the datatips.

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  • Rob Stack
    Zendesk Documentation Team

    Hi Duggan, thanks for the reply. It looks like the query you mention is a custom query and we'd have to take a closer look into that. I'll pull your question into a ticket so we can take a closer look at what's going on.

    Once the ticket is resolved, I'll work on any doc updates we might need. Thanks!

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  • Duggan Everage

    Hi Rob, that was actually a default query directly from a cloned "Zendesk Support" dashboard, so nothing custom was happening there.

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  • Rob Stack
    Zendesk Documentation Team

    Hi Dylan, sorry for the misunderstanding and thanks for the clarification. I'm now able to replicate what you are seeing and, like you, don't see a way to stop that happening. I'll leave the ticket open with a record of what I've tried to see if we can get some more insight into this. Thanks!

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  • Ivana Milkovic

    Hi Rob, 

    Is it possible to have the Datatip displayed always instead of hovering over? 

     

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  • Rob Stack
    Zendesk Documentation Team

    Hi Ivana Milkovic, unfortunately, that's not currently possible. It's a great idea for a feature though, so I'd encourage you to post it on our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913
    Thanks!

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