Using IP Access Restriction to limit access to the Chat dashboard

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  • Bram Vandeperre

    What's unclear here due to lack of information is which services need to be whitelisted when we activate this feature.


    For example:

    -> We run a custom web widget using the SDK, does the server where it's hosted need whitelisting?

    -> We have several apps authorizing using oAuth (a bot, a DWH integration), do they need whitelisting?


    The only thing certain here is that it'd limit access to the Chat dashboard, but what other aspects of Zopim/Zendesk Chat does this impact?


  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Bram,

    This just restricts dashboard connections via the web or mobile apps. It should not impact your Web SDK (widget security settings impacts that instead, like country blacklisting and domain whitelisting).


  • Tom

    We would like to be able to limit access to the ZenDesk Dashboard for our Agents by IP address. It's good that it already can be done at an account level but we would like to be able to specify the IP restrictions Per Agent.

    For example, if we have a set of Agents working in one location, we would like to limit just those Agents to the IP of that Location, whilst allowing another set of Agents to be unrestricted.

  • Brett Bowser
    Zendesk Community Team

    Thanks for sharing this feedback Tom!

    At this time, IP restrictions are account-wide and not agent-specific. I'll be sure to pass this feedback along to the appropriate team.



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