You can restrict access to your dashboard and account pages based on IP address. You can use IP Access Restriction for additional security needs, such as protecting internal employee-only information, preventing unauthorized application access, and minimizing unintentional remote access.
To enable IP Access Restriction
- From the dashboard, select Settings > Account > Security tab.
- Click On.
- Enter an IP address or range of IP addresses using an asterisk, such as 123.123.123.*.
- Click the plus sign to add another address or range of addresses. If you don't add your own IP address to the list, a warning will appear.
4 Comments
What's unclear here due to lack of information is which services need to be whitelisted when we activate this feature.
For example:
-> We run a custom web widget using the SDK, does the server where it's hosted need whitelisting?
-> We have several apps authorizing using oAuth (a bot, a DWH integration), do they need whitelisting?
The only thing certain here is that it'd limit access to the Chat dashboard, but what other aspects of Zopim/Zendesk Chat does this impact?
Hi Bram,
This just restricts dashboard connections via the web or mobile apps. It should not impact your Web SDK (widget security settings impacts that instead, like country blacklisting and domain whitelisting).
-Ramin
We would like to be able to limit access to the ZenDesk Dashboard for our Agents by IP address. It's good that it already can be done at an account level but we would like to be able to specify the IP restrictions Per Agent.
For example, if we have a set of Agents working in one location, we would like to limit just those Agents to the IP of that Location, whilst allowing another set of Agents to be unrestricted.
Thanks for sharing this feedback Tom!
At this time, IP restrictions are account-wide and not agent-specific. I'll be sure to pass this feedback along to the appropriate team.
Cheers!
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