How do I reset my Zendesk Chat password?

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6 Comments

  • Rachel

    I do as steps given above but I didn't receive any mail from zendesk so any other way I don't understand why email is not receive on my mail from zendesk 

     

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  • Brett - Community Manager
    Zendesk Community Team

    Hi Rachel,

    Are you using a standalone Chat account or do you have Chat integrated with Zendesk Support?

    If you're using an integrated Chat account, you'll want to take a look at the following article to reset your password for Support: How do I reset my password when I can't sign in?

    If you're using a standalone Chat account and are still not receiving these emails, you may wan to check your Spam folder on your email providers side to make sure they're not being delivered there.

    Let me know if you continue to experience issues!

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  • Destek Hecha

    Hi Brett 

     

    I have same problem. I tried chang my password but i didnt take any email in anywhere. How can ı do?

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  • Gail L
    Zendesk Community Team

    Hi Destek,

    Please double-check your spam folder to make sure the email didn't end up there, we also recommend checking with your email administrator if it isn't in your spam folder. Sometimes company email policies end up blocking the email from arriving in your inbox and the emails need to be recovered by your IT team.

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  • Davi Areias

    I've tried resetting the password on every email possible and it's not working. Zendesk can't even find my zendesk URL when I type any of the agents and administrator email addresses. I've been logged out of zendesk for more than 48 hours and have no idea how to solve this.

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Davi,

    I went ahead and replied to your post here.

    It looks like you're using the incorrect email address and none of the ones you provided in your ticket with us is the correct one. You'll want to see if there's another email address associated with your Support account.

    Feel free to reply back to my other comment if you continue to experience issues.

    Thanks!

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