Question
I have scheduled a dashboard to be sent every week but my users are not receiving my email. What can I do?
Answer
There are a couple of points you can check that may help you understand what happened to the scheduled emails.
- Sometimes automatic emails get stuck in the spam filters of your recipients. Make sure they double check the spam folder of their inbox.
- In your dashboard, click Deliver and confirm the frequency used is the one you intended.
Note: It is not possible to schedule dashboard deliveries to light agents.
If after doing that, you are still unable to solve your issue, please contact Zendesk customer support.
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