Why am I not receiving scheduled emails?

Question

I have scheduled a dashboard to be sent every week but my users are not receiving my email. What can I do? 

Answer

There are a couple of points you can check that may help you understand what happened to the scheduled emails.

• Sometimes automatic emails get stuck in the spam filters of your recipients. Make sure they double check the spam folder of their inbox.
• In your dashboard, click Deliver and confirm the frequency used is the one you intended.

Note: It is not possible to schedule dashboard deliveries to light agents.

If after doing that, you are still unable to solve your issue, please contact Zendesk customer support.