Why do I get this error message on my shared dashboard? "Authentication expired, please reload your dashboard."

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8 Comments

  • Fiona

    I'm having the same error message, but checking in Support, I am an admin for explore (and the only seat we actually have in Zendesk). When I try to follow the instructions given above to see the editor authorizations page, I see this 

    Which takes me to a Support article. There's no way around it that I can see. 

    This is the error I'm seeing:

     

    Thank you in advance!

     

    Fiona

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  • gcaskie

    We're having the same issue. I also have an Admin role and when I click Explore > Admin> I get sent right to Schedules. I tried to edit the url to get straight to Admin, thinking this was maybe a link issue, but I again get sent to Schedules. 

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  • Fiona

    I think that's because you have 'editor' role in Explore. I just changed mine to editor, from admin, and checked and I see that email delivery icon only too. When I added myself back as 'admin', I saw the three icons like in my previous screenshot.

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  • Fiona

    I just tried again today and I'm not getting the error message anymore!

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  • Hege Farsund Solheim

    I also get the error message "Authentication expired, reload your dashboard 1." when in the edit-mode of the dashboard. I am an account administrator (the account owner, even), so why does this happen? 

     

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  • Ricardo
    Zendesk Community Team

    Hello Hege Farsund Solheim

    Are you also an Admin of Explore? When in Support, if you open your profile page, on the left-hand side, under Explore, which role do you have?

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  • Tina Yates

    Hi, I received this error when creating a new query and choosing row attributes, a dashboard was not involved at all.  Any ideas why? This is not the first query I have done.

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  • Nicole S.
    Zendesk Community Team

    Hi Tina - 

    If your permissions are set correctly (as described above) and you're still seeing this error, it sounds like you may have found a bug, in which case I suggest opening a chat with our support agents so they can dig into it further. 

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