Turning off dashboard and query interactivity

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  • Krysta Privoznik

    Hi! We have the chat installed and want to turn it off for a week. Is there a simple way to turn off the chat widget on our site? Thank you!

  • Brett Bowser
    Zendesk Community Team

    Hey Krysta,

    If you're using Chat within your Web-widget, you should be able to log into your Support dashboard and navigate to Admin>Channels>Widget and disable the Chat option from there. If you're using the standalone Chat widget, then as long as no agents are logged into Chat or remain invisible, the widget shouldn't show up.

    Let me know if that doesn't get you the results you're looking for.


  • Lesley Heizman

    I've created a dashboard for our CSM's that has their tickets for their clients and would love for them to have the ability to sort by the created date or requester name but I can't quite figure out how to allow that? I looked in the chart interactions and everything is selected, is there something else I need to select? Thanks! 

  • Katie Dougherty
    Zendesk Community Team

    Hi Lesley Heizman,

    On your dashboard, you should be able to click Add and then Add data filter. You can select the requester name option.  Following a similar path, you can click Add Add time filter Ticket created, to add a time filter for your CSMs. 

    For more information, visit the article: Adding interactive dashboard widgets

    If you are trying to sort your results in a table chart, I'm afraid that is not yet a feature in Explore and you can post directly to our Product Feedback Team on this page.  

    Please let me know if this helps resolve your issue! Otherwise, I would be happy to create a ticket between you and our Support Team, or you can create a ticket here

    Looking forward to hearing from you!

  • Lesley Heizman

    Thanks Katie, I will try that and report back! :) 


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