Explore recipe: Reporting on tickets without a public reply

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  • Kamolchanok Jittrepit
    Comment actions Permalink

    I selected Metric Filter (set at 0) but why some fields that public comment is not equal to 0 ? 

  • Brandon Tidd
    Comment actions Permalink

    Hi Kamolchanok Jittrepit

    Sorry you're having trouble.  Try this to resolve your issue:

    - Slide the blue dot back up (eliminating the filter) and click apply.
    - Move the blue dot back down to 0 and click apply again.

    Your other settings appear to be correct.

    Let me know if that works?



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