Adding and managing channels and profiles

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  • Jeremy Seow

    Hi Andreas,


    As part of today's Zendesk Message release, we actually start to allow multiple profiles to be connected to a single page. You can now connect up to 5 Facebook profiles to a single Zendesk Message page. 

  • Andreas Schuster

    We are using Facebook global pages and have therefore three different profiles, is it really not possible to add more than one profile with Zendesk Message?

  • Areerat Goo

    Hi Team, 

    I tried to link zendesk with my LINE@ bot but it seems that the message comes true only for the case of 1:1 chat. 

    When we add the bot to group chat. It cannot recognize the message in the group. 

    Is there any possibility to let the bot interact within group? 


  • Jeremy Seow

    Hi Leigh,

    That is indeed something we are working on right now. You can probably expect to see this improvement land in the coming months!

  • Dan Kondzela
    Zendesk Customer Advocate

    Hi Areerat,

    Have you referenced our documentation on setting up bot handover, detailed here? I don't believe there is a restriction to group conversations. Can you also confirm if you are utilizing our Conversation API, or are you using a separate api, such as that of Line?


  • Jessie Schutz
    Zendesk team member

    Hi Hari!

    Why do you think that users aren't receiving the reply? Is it because they're not responding? Have you done any internal testing by submitting a chat yourself from an incognito window to try to duplicate the issue?

  • Hari Hartas

    Hi Team, 

    Would like to ask for your help. I have completed the LINE@ setup and my Zendesk message is able to receive chat from end users. But, when I tried to reply our end-user does not receive the reply. 

    Please advice on this issue.

    Thank you

  • Jeremy Seow

    Hi Tamer,

    Thanks for the feedback! Instagram is certainly a channel of interest, however they do not have a messaging API right now. 

    Can you explain a little what you mean by a like button? Are you referring to the button which sends a thumbs up when pressed like in messenger?

  • Leigh Bible

    Is there a clear way in the message to tell what page/brand they are contacting from? My team supports multiple brands, so knowing the brand is important. 

  • Brett Bowser
    Zendesk Community Team

    Hey Hendy,

    I was able to reach out to our Chat PM's and it looks like there's no way to increase this limit at this time.

    Let me know if you have any other questions for me!

  • Hendy Samosir


    Is it possible to add more than 16 pages into the Zendesk Message? We are currently, managing 20 local pages with a Global page. And there will be more pages in line with our company expansion in the future.

  • Tamer Dahdul


    If you add Instagram support it would be great, and an fb "Like" button in the zendesk message replay area like the rating button will be great too.

    Best Regards


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