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Assignment appears in the conversation log but isn't visible to the end-user. When you reply to a conversation, it's automatically assigned to you.
To view conversations assigned to you
- Click the Mine tab at the top of the panel
To assign a conversation
- Click the dropdown next to the agent icon in the conversation list or an open conversation
To assign yourself the next conversation
- Click the Serve Next button in the lower left. You're automatically assigned the longest waiting visitor.