Note: The ZohoCRM for Chat integration is only supported for Legacy Chat standalone accounts. Accounts integrated with Zendesk Support cannot use ZohoCRM for Chat.
You'll need your ZohoCRM API key to complete this integration. If you already know your ZohoCRM API key, you can skip to the second set of steps.
To find your ZohoCRM API key
- In ZohoCRM, select Setup > General > Developer Space > Crm API Key.
To add ZohoCRM to your Chat account
- From your Zendesk Chat account page, select the Integrations tab.
- Select ZohoCRM integration.
- Enter your ZohoCRM username, password, and API key.
- Click Save.