You'll need your ZohoCRM API key to complete this integration. If you already know your ZohoCRM API key, you can skip to the second set of steps.
To find your ZohoCRM API key
- In ZohoCRM, select Setup > General > Developer Space > Crm API
To add ZohoCRM to your Chat account
- From your Zendesk Chat account page, select the Integrations tab.
- Select ZohoCRM integration.
- Enter your ZohoCRM username, password, and API key.
- Click Save.