The information in this article applies to Legacy Chat users (Chat-only and integrated with Support). To determine which version you’re using, see Determining your Zendesk Chat account version.
If you are authenticating visitors, visitors on your site will now be able to see past chat conversations in the widget.
This is useful if your site visitor needs to refer to a past conversation without having to search their inbox for the chat transcript email.
Once a Chat has been initiated, the visitor will be able to scroll up in the chat log to view conversations from previous sessions, separated by a date/timestamp divider.
The widget will load 20 chat log events at a time (events include chat messages, but also messages like agent’s joining and chat ending).
If new messages are received in an ongoing chat session while viewing past chat messages, a button will appear that, when clicked, jumps the visitor to the latest message in the chat log.