(Legacy Chat) Setting the language of the Chat widget

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7 Comments

  • Evgeny Smolovich
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    It's not working for me.

    When I try to set language using setLanguage method or using set method, I always get first language in a list of available languages.

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  • Dan Ross
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     do the zopim chat api parameters need to be wrapped in a zE(function() to work with the Web Widget?

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  • Thomas D'Hoe
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    I don't see the option for setting up 1 language under General Prefereces. Account: premiumplus.zendesk.com

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  • Alex
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    I am having the same problem. Our environment only has one language enabled. The option for selecting/forcing a language is not visible.

    Any advice is welcome, thanks.

    (on english browser lang) :

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  • Ramin Shokrizadeh
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    Hi Thomas and Alex,

    The language dropdown does not appear in the Chat dashboard if you are using the Web Widget.

    You can learn more about the Web Widget language behaviour and settings here: https://support.zendesk.com/hc/en-us/articles/229167008-Advanced-customization-of-your-Web-Widget#topic_sty_j2r_gq

    Thanks,

    Ramin

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  • Jessica Tang
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    Even if I turn off all of web widgets, the language dropdown does not appear in the Chat dashboard.

    How can I solve it?

    Thanks,

    JT

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  • Ramin Shokrizadeh
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    Hi JT,

    It can take around 5 min for the change to take effect and for the language dropdown to appear. Ensure that the web widget is in Chat only mode, the dropdown should appear. 

    If you are still having trouble seeing it, please email chat@zendesk.com to get further assistance.

    Thanks,

    Ramin

     

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