How can I send chat transcripts manually?

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  • Jess Hartley

    Hi there, it would be helpful if two additional features were enabled with chat transcripts.

    1. Autofill the email address for the end-user if there is one from the pre-chat form. We just recently had an agent send a transcript to the wrong customer due to human error that this would have prevented,

    2. See in the history or on the transcript ticket the email address that a transcript was sent to, whether the agent requested it or the customer. I can't find a way to see this now.


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