Question
One or more of my Explore datasets shows the status Out of date. What does this mean?
Answer
If a dataset displays the status Out of date, it is no longer being updated by Zendesk. This means that some of the metrics and attributes might be returning incorrect values. If you still use queries from out of date datasets, consider moving them to the new datasets and deleting the out of date datasets.
For more information, see Working with datasets.
2 Comments
Why do I see two similar versions of the same thing? I see it's explained at the beginning of this article, but we have only been with Zendesk for 1 month and I'm not sure what I should be choosing to build my reports. Thank you!
Fiona
Hi Fiona,
If you have activated your Explore account recently all your datasets will be on the latest version. From what I see you have two types of datasets. Prebuilt datasets and the datasets that have been created as the result of the default dashboard cloning.
I suggest using the prebuilt once because we will keep them up to date and they are shared with all Explore Editors by default. The problem is that at the moment it is hard to tell which of them are prebuilt. We will be updating the prebuilt dataset titles soon, to ensure that locating them is easy.
These are you prebuilt datasets:
As well, we will be releasing a fix that will ensure that default dashboards do not generate new datasets when cloned.
Please sign in to leave a comment.