Explore recipe: Finding how many users submit tickets each month

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6 Comments

  • Philippe Perreault-Gendron

    Hi Philippa!

    Shouldn't you use the D_COUNT (End-users) metric instead of the simple COUNT one?

    What would the difference in result be between the 2?

    Thanks!

    0
  • Gentry Geissler
    Zendesk team member

    Hi Philippe,

    Thank you for bringing that to our attention! The screenshot should show D_count where it shows Count. Sorry about the confusion, and I'll get a new image uploaded soon.

    0
  • Francesco Mantovani

    My graphic doesn't look the same

    I would like to have columns instead like yours

    0
  • Rob Stack
    Zendesk Documentation Team

    Francesco Mantovani Hi there, if you click the visualization type menu at the top of the right-hand toolbar, you'll find you can select from many chart types including Column. Hope this helps!

    0
  • Chris

    Hi there, 

    I would like to see the number of unique users who send us multiple tickets. Can anyone share a calculation for showing the number of tickets per unique user (in this case via WhatsApp number)? 

    We have some users who have sent us more than 1 ticket and we want to include this in reports? 

    Thanks in advance 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Chris,

    Right now, as the base product stands, this is currently not possible to achieve this as the base product stands. I would recommend posting in our product feedback forums so our developers can consider this for future product updates.

    Best regards. 

    0

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