Analytics 101: Measuring agent productivity

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2 Comments

  • ASHLEY LOY

    we are using the messaging widget as required now with the chat changes - how do i get this report of what time(s) agents are available during the day?

     

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  • Dane
    Zendesk Engineering
    Hi Ashley,
     
    If you'll visit the Analytics section in Chat you'll notice a message that says, "This section doesn't apply to messaging. Learn about how messaging impacts Chat".
     

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