Question
Can I offer live chat on multiple websites? Can I use the same Zendesk account to add my widget in different places?
Answer
Yes. You can allow your customers to chat with you on multiple websites. To do this, paste the same widget code on each site. This allows you to manage chat support for each website from one place. Open up your Chat product to reply to all chat requests in the same Chat dashboard. For more information on how you can embed the widget, see the article: Adding the Chat widget to your website.
How to tell which webpage the chat is coming from
From the dashboard's visitor list, see from which website customers are contacting you through the URL they're currently viewing.
You can also use the tagging feature to indicate which website the customer is browsing and be able to assist them accordingly. You can do this by utilizing the API or a trigger that references the URL of the site and adds a tag accordingly. See this recipe for more information: Recipe: Tag chats based on the URL they were requested from.
How to make the widget look different on each website
Additionally, you can customize how the widget looks on different sites by utilizing custom code. Here's a sample set of code for widget customization. See this user tips and tricks post for more information: How to customize the look and feel of the Chat widget using zopim APIs.
6 Comments
I'm not clear if using the same script on multiple domains or subdomain would mean the customer could initiate a chat on one website, and then browse to another, and keep their session?
Scenario A: visitor initiates a chat at support.example.com and then browse to example.com which have the same widget script embedded. Will the session stay alive?
Scenarion B: visitor initiates a chat at example.com and then browse to support.com.
As we link our help center at support.<domain> to our main page at <domain>, I'd be curious to hear feedback if this is supported.
Hi Joel,
For non-authenticated visitors, Scenario A will work since the visitor cookie is tied to the domain and not the subdomain.
For Scenario B, it isn't supported for non-authenticated visitors. If you authenticate visitors server side, you will get cross domain support.
To learn more about authenticated visitors, read the announcement post here: https://chat.zendesk.com/hc/en-us/articles/360001771347-Conversation-history-authenticated-visitors-in-Chat-widget
-Ramin
I need to set up 2 different chat widgets on 2 websites, in order to have different agents oversee different business units.
I do not want top set up a brand new ZD account for the second website.
Thank you
This article bounces between the legacy Chat Widget and the newer Web Widget. It seems clear that we can use zopim APIs to customize the appearance of the Chat Widget for different websites, but can we also use these APIs to customize the look for the newer Web Widget?
Put another way, will the sample code listed here work on the Web Widget?
Thank you.
Hey Paul,
I believe the code you're referring to is for the Chat only widget. You'll want to take a look at this article for using the Zopim Chat code within the Web Widget: How do I use Zopim chat code in the Web Widget?
I hope this helps!
Thank you; I did refer to that article, but it did not seem clear as to whether the same range of programmability was available. We will give it a try!
Please sign in to leave a comment.