How can I offer Zendesk Chat on multiple websites?

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6 Comments

  • Operations Yojee

    I need to set up 2 different chat widgets on 2 websites, in order to have different agents oversee different business units.

     

    I do not want top set up a brand new ZD account for the second website.

     

    Thank you

    4
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Joel,

    For non-authenticated visitors, Scenario A will work since the visitor cookie is tied to the domain and not the subdomain. 

    For Scenario B, it isn't supported for non-authenticated visitors. If you authenticate visitors server side, you will get cross domain support.

    To learn more about authenticated visitors, read the announcement post here: https://chat.zendesk.com/hc/en-us/articles/360001771347-Conversation-history-authenticated-visitors-in-Chat-widget

    -Ramin

     

    0
  • Joel Hellman

    I'm not clear if using the same script on multiple domains or subdomain would mean the customer could initiate a chat on one website, and then browse to another, and keep their session?

    Scenario A: visitor initiates a chat at support.example.com and then browse to example.com which have the same widget script embedded. Will the session stay alive?

    Scenarion B: visitor initiates a chat at example.com and then browse to support.com.  

    As we link our help center at support.<domain> to our main page at <domain>, I'd be curious to hear feedback if this is supported. 

    0
  • Paul McCabe

    This article bounces between the legacy Chat Widget and the newer Web Widget. It seems clear that we can use zopim APIs to customize the appearance of the Chat Widget for different websites, but can we also use these APIs to customize the look for the newer Web Widget? 

    Put another way, will the sample code listed here work on the Web Widget?

    Thank you.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Paul,

    I believe the code you're referring to is for the Chat only widget. You'll want to take a look at this article for using the Zopim Chat code within the Web Widget: How do I use Zopim chat code in the Web Widget?

    I hope this helps!

    0
  • Paul McCabe

    Thank you; I did refer to that article, but it did not seem clear as to whether the same range of programmability was available. We will give it a try!

    0

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