Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)

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3 Comments

  • Kyle Channing

    I am attempting to use the script in Step 4, and am receiving the an ERR_FILE_NOT_FOUND error for the line ...

    $.src="//v2.zopim.com/?ABCDEFGH";z.t=+new Date

    The file ABCDEFGH does not exist, which should be the case, however, I do not see anything in the step to tell me what I should be replacing this with.

    0
  • Destiny Tan
    Zendesk Customer Advocate

    Hi Kyle,

    Thank you for reaching out to Zendesk Community~!

    The strings on that script should be replaced with your Account key which can be found on your Chat dashboard. You may refer to this link on how to get your account key.

    Hope that helps!

    1
  • Gillian Rodricks

    We have two brands set up but two out of the 10 agents are bi-lingual and are needed for both our brands. How would that work? Can we add the 2 agents to both departments? The hours of operation for both brands are different and one brand has offline triggers set up. 

    0

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