API call not applying changes to a ticket

Issue Symptoms

Despite getting success responses back from the API, no changes are happening to the ticket. 

It's possible to make predictable changes to a ticket using the Show Changes to Ticket method to generate a changes to a ticket created and then use the Update Ticket method to apply the generated changes.

Resolution Steps

To get the full ticket object, as it would be after applying the macro to the ticket, you need to use the Show Ticket After Changes endpoint. This endpoint doesn't actually change the ticket, however, you can use the API response data in a subsequent API call to the Tickets endpoint to update the ticket with those exact changes.