Zendesk Chat Updates
- Changes in CSP support for Chat standalone widget customers. Action required by April 26th, learn more.
- [Dashboard] Support keyboard selection on list view items
- [Dashboard] Update trigger editor to not support tags with spaces in them
- [Dashboard] Update trigger editor to remove input error message after it has been resolved
- [Standalone Chat Widget] Improved accessibility with set title names for iframes
Zendesk Talk Updates
- Updated API docs for Incremental APIs to include duration and phone_number_id
- For customers that use call back in the Web Widget and that have the ability to make international calls we have added Turkey to list countries you can choose from.
- Resolved an issue where the call console was forgetting the last Talk number used to dial out. Number is now being remembered.
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indicates the app is available for Zendesk Support.
- Exalate ()
- Exalate is the most complete & flexible synchronization tool on the planet for issue trackers and task management systems such as Zendesk, Github, HP ALM and Jira. With the Exalate sync tool, you can experience an intuitive collaboration between teams using Jira and Zendesk by synchronizing issue data automatically across your instances. With Exalate you control exactly what you share and who you share it with. Thus keeping confidential information private and secure.
- AfterShip ()
- AfterShip is the no.1 tracking solution for top retailers to improve customers’ post-purchase experience. AfterShip’s branded tracking page allows brands to drive traffic back to their shopping site, and re-engage with customers with proactive delivery updates. With the AfterShip app, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between application. Agents can easily copy and paste the latest results together with a one-click tracking link.
- Desktop Central MSP ()
- Desktop Central MSP is a feature galore tool for managing customers from a single console. The Zendesk-Desktop Central MSP integration will help you amp up the efficiency of Zendesk beyond just handling tickets by performing endpoint management activities right from your console. Help automate regular desktop management routines like installing patches, distributing software, managing your IT assets ,managing software licenses, managing USB device usage, taking control of remote desktops and more.
- Shopify from helphouse.io (,paid)
- The Shopify from helphouse.io app makes it possible to view and edit information in Shopify directly from the interface of Zendesk Support. It's also possible to create new actions in Shopify, like making a refund, directly from a ticket in Zendesk. Get things like a detailed overview of order details, see if a package has shipped or not, cancel/re-stock orders, access a list of all available discount codes, refund an order and more with this app.
Zendesk Explore Updates
- [Dashboard Schedules] We have rolled-out a new version of our automated dashboard schedules.
- [Dashboard Edition] By popular demand, we have added the possibility to create a new query while editing a dashboard. You can now easily switch between data exploration and dashboarding!
There were no changes to Zendesk Support, Guide, Connect, Answer Bot, Message, Sunshine and Mobile Apps this week.